PartsWeb Privacy Policy

INTRODUCTION

PartsWeb ("we," "our," or "us") is committed to protecting the privacy of our trade users. This privacy policy explains how we collect, use, store, and protect your information when you use our web‑app or iOS application and associated services. This application is designed exclusively for business users in the automotive trade sector.

INFORMATION WE COLLECT

HOW WE USE YOUR INFORMATION

• Facilitate parts quotations between suppliers and garages
• Verify business credentials
• Process and track orders
• Send notifications about quotes and deliveries
• Analyse platform usage and improve our services
• Maintain platform security
• Comply with legal obligations

DATA STORAGE AND SECURITY

• Data encryption in transit and at rest
• Secure cloud storage using AWS, Vultr, and Cloudflare
• Regular security audits
• Automated backup systems
• Access control and authentication protocols
• Two-factor authentication (2FA)

DATA RETENTION

• Active accounts: Duration of account activity
• Deactivated accounts: 90 days post-deactivation
• Quote history: 7 years (legal requirement)
• Images: 12 months from upload
• Analytics data: 24 months

USER RIGHTS AND CONTROLS

• Access your data (provided within 30 days of request)
• Export your data (CSV format)
• Correct inaccurate information
• Request data deletion
• Opt-out of notifications
• Manage cookie preferences
• Control camera and photo library access

DATA SHARING

• Between verified trade users for quotation purposes
• With DVLA for vehicle verification
• With essential service providers (AWS, Cloudflare)
• When required by law

NOTIFICATIONS

• Quote notifications
• Order updates
• Delivery status changes
• Account security alerts

All notifications can be managed through device settings.

IMAGE USAGE

• Images are encrypted during transmission
• Stored securely in our cloud infrastructure
• Shared only between relevant trade users
• Automatically archived after 12 months
• Used solely for parts identification

SECURITY MEASURES

• Strong password requirements
• Two-factor authentication
• 30-minute session timeouts
• Encrypted data transmission
• Regular security audits
• Automated threat detection

BUSINESS VERIFICATION

• Companies House validation
• Business address verification
• Trade account verification
• Manual approval process

CHILDREN'S PRIVACY

• 18 years or older
• Representing a verified business
• Professionally engaged in the automotive trade

INTERNATIONAL USERS

• Operates primarily in the UK
• Complies with UK GDPR
• Stores data in secure UK/EU locations
• Processes data according to UK regulations

CHANGES TO PRIVACY POLICY

• With 30 days notice
• Via email notification
• Through app notifications
• Requiring user acknowledgment

CONTACT INFORMATION

• Email: support@partsweb.co.uk
• Support: support@partsweb.co.uk
• Data Protection Officer: support@partsweb.co.uk
• Response within 48 hours

DATA PROTECTION OFFICER

• Oversees data protection strategy
• Handles privacy inquiries
• Ensures regulatory compliance
• Manages data protection training

COMPLAINT RESOLUTION

• Submit complaints through our support system
• Contact our Data Protection Officer directly
• Escalate to the ICO (Information Commissioner's Office)
• Receive a response within 5 working days

COOKIES AND TRACKING

• Essential cookies for functionality
• Analytics cookies (Google Analytics)
• Session management cookies
• No third-party advertising cookies

LEGAL BASIS FOR PROCESSING

• Contractual necessity
• Legal obligations
• Legitimate business interests
• User consent where required

DATA BREACH PROCEDURES

• Users notified within 72 hours
• Authorities notified as required
• Full incident investigation
• Remediation measures implemented

This privacy policy complies with:

• Apple App Store guidelines
• UK GDPR requirements
• Data Protection Act 2018
• E-Privacy Regulations